Return & Exchange – Affinity Goods

Return and Exchange Policy

Last Updated: [Date]

Thank you for shopping with Affinity Goods! We value your satisfaction and strive to provide the best shopping experience. Please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges

Items must be returned within [number] days from the date of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Items that are damaged, worn, or altered after delivery may not be eligible for a return or exchange.
Certain products, such as perishable goods, customized items, and intimate apparel, may not be eligible for return.

2. Return Process

To initiate a return, please contact our support team at [Your Email] with your order details and reason for return.
Once your return is approved, you will receive instructions on how to send the product back.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
After receiving and inspecting the returned item, we will process your refund within [number] days.

3. Exchange Policy

If you received a defective or incorrect item, please notify us within [number] days of delivery.
We will provide a replacement of the same item or offer an alternative solution based on availability.
Exchanges are subject to product availability.

4. Refund Policy

Approved refunds will be processed to the original payment method.
Refunds may take [number] days to appear in your account, depending on your bank or payment provider.
Shipping fees and handling charges are non-refundable.

5. Non-Returnable Items

Gift cards, downloadable products, and clearance sale items are final sale and cannot be returned.
Items marked as “non-returnable” on the product page are not eligible for returns or exchanges.

6. Contact Information

For any return or exchange inquiries, please contact us at:

Email: [Your Email]
Phone: [Your Phone Number]
Address: [Your Business Address]